Return & Refund

Welcome choosing our products. If you wish to return or cancel your item(s), please read the following terms carefully.

Return(s)

We accept returns for eligible products within 14 days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

Certain products, such as perishable items, personalized/customized items, or intimate products, may not be eligible for return due to hygienic or safety reasons. Please check the product description or contact our customer service for further information.

Return Process

To initiate a return, please contact our customer service within the specified return period. Our customer service will direct you through the return process and provide you with a return authorization, if applicable.

You may be required to provide proof of purchase or other relevant information for the return request.

Once your return is authorized, you will receive instructions on how to proceed with the returning shipment.

Return Shipping

Unless otherwise specified, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the returned products reach us safely. We are not responsible for any lost or damaged returns during transit.

Refund(s)

Upon receiving the returned products and verifying their eligibility, we will process the refund.

Refund will be issued using the original payment method used for the purchase. Please note that it may take 3-5 business days for the refund to be reflected in your account.

Exchange(s)

If you want to exchange a product for a different size (color, or variant,), please contact our customer service. Exchange availability varies depending on product availability and other factors.

Damaged/Defective Product(s)

If you receive damaged or defective product(s), please contact our customer service immediately. We will provide assistance and arrange for a replacement or refund your order if possible.

Contact information

Any questions, please contact us at customerservice@webuyora.com.